RP10 Pin Pad

1. What is the RP10 Pin Pad?

The RP10 is a secure, EMV-compliant PIN pad designed for seamless credit and debit card transactions. It supports chip, magstripe, and contactless payments, including Apple Pay, Google Pay, and Samsung Pay.

2. How do I set up my RP10 Pin Pad?

Your RP10 comes pre-configured for your payment processing system. Simply connect it to your POS system or terminal via USB or Ethernet, power it on, and follow the on-screen instructions. If additional setup is required, you will receive detailed instructions in your welcome email.

3. Is the RP10 compatible with my current POS system?

The RP10 is compatible with most MX Merchant Gateway-supported systems and many third-party POS platforms. Check with your provider to ensure seamless integration.

4. What types of payments does the RP10 accept?

The RP10 accepts:
✅ Chip (EMV) cards
✅ Magstripe cards
✅ Contactless payments (NFC) – Apple Pay, Google Pay, Samsung Pay
✅ PIN debit transactions

5. How do I update the software on my RP10?

Software updates for the RP10 are typically automated through your payment processor. If an update is required, you will receive instructions via email or can check for updates in your MX Merchant settings.

6. What should I do if my RP10 isn’t working properly?

If your device isn’t functioning correctly:

• Ensure all cables are securely connected.
• Restart the pin pad and your POS system.
• Check your internet connection (if using Ethernet).
• Contact Merchant Card Experts Support at 1-800-497-1314 for troubleshooting.

7. Can I use the RP10 for online payments?

No, the RP10 is designed for in-person transactions only. For online payments, you can use the MX Merchant Virtual Terminal or an integrated eCommerce solution.

8. How do I process a refund using the RP10?

Refunds are processed through your POS system or MX Merchant Gateway. Simply navigate to the transaction history, select the transaction, and initiate a refund. The customer may need to insert or tap their card for verification.

9. Is the RP10 secure?

Yes! The RP10 is PCI-compliant and features advanced encryption to protect customer payment data. It also supports end-to-end encryption (E2EE) for enhanced security.

10. Where can I get technical support for my RP10?

For setup assistance, troubleshooting, or technical support, call Merchant Card Experts at 1-800-497-1314 or visit merchantcardexperts.com. Our team is here to help!

 🚀Need more info? Contact us at 📞 (800) 497-1314