Refunds & Returns Policy

Refunds and Returns Policy

Refunds & Returns Policy

Effective Date: January 7, 2025

Thank you for shopping with Merchant Card Experts. We are committed to providing quality products and services to our customers. This Refunds and Returns Policy outlines the terms under which you can request a return, refund, or exchange for physical products purchased from our website, merchantcardexperts.com. By placing an order with us, you agree to the terms set forth in this policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original condition, and in its original packaging.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase (e.g., receipt or order confirmation) must be provided.
  • The product must not be damaged due to improper use, neglect, or unauthorized alterations.

Non-Returnable Items Include:

  • Products marked as “final sale.”
  • Customized or personalized items.
  • Items not purchased directly from merchantcardexperts.com.

2. Return Process

If you wish to return a product, please follow these steps:

Step 1: Contact Customer Support

Email us at [email protected] with the following details:

  • Your name and contact information
  • Order number
  • Reason for the return
  • Photos of the product, if applicable

Step 2: Approval

Once your request is reviewed, our team will provide a Return Merchandise Authorization (RMA) number and instructions on how to ship the product back to us.

Step 3: Shipping

  • You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
  • Use a trackable shipping method to ensure safe delivery. Merchant Card Experts is not responsible for lost or damaged items during return transit.

Step 4: Inspection and Processing

Once we receive your return, we will inspect it to ensure it meets the eligibility criteria. You will receive a confirmation email notifying you of the approval or rejection of your return.

3. Refunds

If your return is approved, refunds will be processed as follows:

  • Method of Refund: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Please allow 5-10 business days from the date of approval for the refund to appear in your account.
  • Deductions: Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

4. Exchanges

If you received a defective or damaged product, we will gladly replace it. Please contact us at [email protected] with details and photos of the issue. Exchanges are subject to product availability.

5. Manufacturer Warranty for Merchant Card Processing Hardware

  • All merchant card processing hardware is covered under the manufacturer’s warranty for the timeframe agreed upon at the time of purchase.
  • If you experience technical issues or defects with your hardware, please refer to the manufacturer’s warranty terms or contact us for guidance on initiating a warranty claim.

6. Restocking Fees

A 15% restocking fee may apply to returns that are not due to defects or errors. This fee will be deducted from your refund.

7. Non-Returnable Situations

We reserve the right to deny returns under the following circumstances:

  • The return request is made after the 30-day period.
  • The product is damaged, used, or not in its original condition.
  • The product does not include all original components, accessories, and packaging.

8. Customer Support

For any questions or concerns about our Refunds and Returns Policy, please contact us:

📧 Email: [email protected]
📍 Address: 3911 N. Cordoba Ave. Ste. K, Spring Valley, CA 91978

Our team is here to assist you and ensure a smooth return process.

9. Amendments to Policy

Merchant Card Experts reserves the right to update or modify this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

Thank you for choosing Merchant Card Experts. We value your business and strive to provide a seamless shopping experience.